Terms and conditions
Effective date: August 16, 2026
1. Purpose
These Terms govern the use of the COLAB AI S.A.S. ("COLAB") website and describe the general framework of: (a) its custom software development services and (b) the use of Colab CRM as software as a service (SaaS).
2. Software development services
COLAB offers development of websites, web and mobile applications, bots and conversational agents, and process automation. The information on this website is for informational purposes; the scope, price, timelines and conditions of each project are governed by the proposal and/or the specific contract signed in each case.
3. Colab CRM (SaaS)
Colab CRM is an omnichannel CRM platform for business messaging management that unifies WhatsApp, Messenger and Instagram into a single inbox with multi-user access. Colab CRM operates through the Meta app "colab-crm", operated by COLAB AI S.A.S. as a Meta Tech Provider.
4. Eligibility
The use of Colab CRM is intended for companies and the users authorized by them. The client declares that it has the legal capacity to be bound by these Terms.
5. Acceptable use
The client agrees not to use the platform for spam or unsolicited communications, and to comply with the WhatsApp Business Messaging Policy and the other Meta policies. The client is solely responsible for obtaining the consent (opt-in) of its end customers and for managing unsubscribe requests (opt-out). For data protection purposes, the client is the DATA CONTROLLER and COLAB is the DATA PROCESSOR of the messaging data processed on behalf of the client.
6. Intellectual property
COLAB's software, brand, design and content are owned by COLAB or its licensors. No license is granted to the client other than the one strictly necessary to use the contracted service.
7. Availability
COLAB employs COMMERCIALLY REASONABLE EFFORTS to maintain the availability and proper functioning of the service, without guaranteeing uninterrupted availability or specific service levels (SLA).
8. Limitation of liability
To the maximum extent permitted by applicable law, COLAB shall not be liable for indirect, incidental, special or consequential damages, or for loss of profits or loss of data. COLAB's total liability is limited to the amounts actually paid by the client for the service during the corresponding period.
9. Third-party services
Colab CRM depends on third-party services, including the Meta APIs (WhatsApp Business Platform, Messenger and Instagram). COLAB does not guarantee the availability, continuity, changes or conditions of such APIs, which are beyond its control and are governed by the terms of their respective providers.
10. Termination
Either party may terminate the use of the service as agreed in the applicable contract. COLAB may suspend or terminate access in the event of breaches of these Terms or the applicable policies.
11. Modifications
COLAB may modify these Terms at any time; changes will be published on the website and will take effect upon publication.
12. Governing law and jurisdiction
These Terms are governed by the laws of the Republic of Colombia. Any dispute shall be submitted to the competent judges and courts of Colombia.
13. Contact
admin@colabai.tech · +57 314 4651563 · COLAB AI S.A.S., Colombia.